The important stuff…
How are Bettie Bakes cupcakes made?
All our cupcakes are freshly made to order in our Bettie Bakes domestic kitchen just outside Colchester in Eight Ash Green, Essex. We use only the very best ingredients, including free-range eggs, unsalted butter, locally produced flour, and only the best flavourings. We hand make everything and don't use any industrial equipment whatsoever. Orders are baked in small batches with each cupcake decorated one at a time.
How do I pay?
We accept payment by PayPal only. We don't begin baking until payments and/or deposits are received and cleared in full. For weddings and corporate orders we require a fifty percent non-refundable deposit upon agreeing an order with us. The remainder must be paid in full two weeks prior to collection or delivery.
Is there a minimum order?
Yes, we require a minimum order of 12 cupcakes from our menu. Wedding & corporate orders are a minimum of 36.
How long do Bettie Bakes cupcakes keep?
As our baked goods are made using fresh ingredients we recommend eating them on the day of receipt, but they will stay fresh in their box for up to three days. Or, up to three to four days in an airtight container. Never store them in the fridge as it will cause the sponge to become soggy and the decorations to droop.
How much notice do you need?
It all depends how busy we are so it's best to just ask. We prefer a minimum of 72 hours notice for a basic classic cupcake order and one week for bespoke designs. For weddings and corporate bookings it is advisable to order with as much notice as possible, preferably four weeks.
I have allergies, can I still enjoy your tasty cupcakes?
Unfortunately, we are unable to supply any gluten-free, dairy-free and egg-free cupcakes. Although, this is something we are looking in to. Beware our kitchen is not nut free, and although most of our recipes do not contain nuts we cannot guarantee they are free from nut traces. Don't forget, we use nuts in our Coffee Morning cupcakes. Please see our Terms and Conditions for full allergen information.
Do you loan cake stands?
Yes we do. Stand hire is £25 with a refundable deposit of £125. The deposit is paid upon return of stand - within 7 days. We have stands big enough to accommodate over 200 cupcakes! Please contact us to discuss availability.
Do you deliver?
We offer free local delivery to Eight Ash Green, the surrounding area and some parts of Colchester. We prefer orders to be collected from our Bettie Bakes kitchen in Eight Ash Green. A time slot will be agreed for collection or local delivery upon ordering.
Can they be posted?
Due to the delicacy of our cupcakes we cannot post
any orders via Royal Mail or courier.
Can you bake me a special design, theme
Yes, of course! We bake and decorate cupcakes to bespoke specifications everyday. Just contact us with your ideas.
Can I have a mixture of flavours?
We only bake in batches of 12, so request you choose flavours per 12. For example, if you order 24 cupcakes you can have two different flavours. Although, just ask, we're more than happy to mix it up a bit, if we have the time!
Do your cakes contain nuts?
Besides our coffee cupcakes, we do not use them in our recipes but we do use nuts in our Bettie Bakes kitchen. So we absolutely cannot guarantee our cupcakes are totally free from nuts. Plus, some of the cupcake decorations may contain nut oils. Please see our Terms and Conditions for full allergen information.
Where can I buy individual cakes?
Sometimes we attend farmers' markets and craft fairs, so you can
buy singles from us then.
Can I amend or cancel my order?
Please contact us and we can see what we can do. We are quite flexible on this; as long as we haven't started baking then you can make any amends you like. Cancellations may be subject to a charge as we may have ordered products/tools/equipment to complete your order. For Wedding, Corporate and Large Orders (36+ cupcakes) please see our specific Large Order Terms & Conditions included with your Order Form.
Are your cupcakes suitable for vegans or vegetarians?
Please contact us if you need vegan or vegetarian-friendly so we can avoid using any decorations that contain gelatine.